Terms &
Conditions
Please read these Terms & Conditions carefully before using Home Care services. By accessing our website or requesting any service, you agree to comply with these terms.
1Acceptance of Terms
By using Home Care, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.
2Our Services
Home Care is a technology-enabled home service platform connecting customers with verified service professionals. Our core offerings include:
Note: Availability of specific services may vary by location.
3Booking Process
Highlight: No service begins without prior customer approval of the official estimate.
4Estimates & Pricing
Transparent estimates provided upfront.
No hidden charges or surprise fees.
Additional work requires explicit customer approval.
Final price may vary only if the scope changes after approval.
5Customer Responsibilities
- Provide accurate and complete information during booking.
- Ensure safe and unhindered access to the property.
- Be available or have a representative present during the service.
- Inform professionals about any special requirements, hazards, or fragile items.
- Treat service professionals respectfully and professionally.
6Service Professional Responsibilities
Professionals are expected to:
7Payments & Digital Invoice
Payments can be made through our supported payment methods (Cash, UPI, Cards).
Digital invoices, with a UPI payment option, will be provided directly to your email or WhatsApp.
Outstanding payments must be cleared immediately upon completion of the service unless otherwise agreed.
8Cancellation & Rescheduling
Customers may request cancellation or rescheduling before the service begins.
Cancellation requests should preferably be made through our official support channels.
9Warranty & Customer Support
- Certain services may include a limited workmanship warranty.
- Warranty duration varies by service category.
- Customers should report issues within the applicable warranty period to claim a free re-service.
10Limitation of Liability
Home Care is responsible for coordinating services. We are not liable for:
- Pre-existing damage
- Undisclosed site conditions
- Delays caused by weather, traffic, natural disasters or events beyond reasonable control
- Indirect or consequential losses
11Intellectual Property
All website content including Logo, Brand Name, Design, Images, Icons, Content, and Software remain the property of Home Care.
Unauthorized use, reproduction or distribution is strictly prohibited.
12Privacy
Customer information is collected and processed according to our Privacy Policy.
Read Privacy Policy13Policy Updates
Home Care reserves the right to update these Terms & Conditions. Changes become effective once published on the website.
14Governing Law
15Contact Information
Need clarification?
Phone
+91 91114 66642
legal@ home care.in
Office Address
Risali, Bhilai, Durg, Chhattisgarh
Support Hours
Mon-Sun, 9 AM - 8 PM