Simple, Transparent &
Customer-Friendly
At Home Care, we operate on an enquiry-first model rather than instant booking. Every service request is personally reviewed by our support team before assigning a professional. If you wish to cancel your request, our team will first understand your concern and try to provide the best possible solution before finalizing the cancellation.
Last Updated: August 9, 2026
How Our Cancellation Process Works
Unlike traditional instant-booking platforms, Home Care follows a consultation-based service process. Customers initially submit an enquiry instead of directly booking a service.
Our support executive contacts the customer, understands the requirement, prepares an estimate, and confirms all service details.
Because every enquiry involves manual coordination, every cancellation request is reviewed by our Customer Support team before it is finalized. This process allows us to:
- Resolve misunderstandings
- Offer better alternatives
- Reschedule appointments
- Update service requirements
- Ensure complete customer satisfaction
Standard Service Flow
Understanding how our service operates helps clarify why we use a consultation-based cancellation process.
Enquiry Submitted
Support Calls
Requirement Discussion
Estimate Shared
Customer Approval
Professional Assigned
Service Completed
Cancellation Request Flow
What happens when you decide to cancel an enquiry.
Customer Requests Cancellation
Select Cancellation Reason
Support Team Reviews Request
Customer Receives Call
Issue Resolved?
Continue Service
Cancellation Approved
Confirmation via WhatsApp/SMS
When Can You Request Cancellation?
Different stages of the service flow have different cancellation policies.
Before estimate approval
Customers may request cancellation anytime without any questions asked.
After estimate approval
Cancellation request can still be submitted and will be reviewed promptly.
Before technician travels
Support team will review and process the request immediately.
After technician travels
Cancellation may be subject to operational or visit charges where applicable.
After service starts
Cancellation is generally not possible. Customers may raise a service complaint instead.
Common Cancellation Reasons
Select the reason that best describes your situation when requesting a cancellation.
Alternatives Before Cancellation
We want to ensure your home maintenance needs are met. Before deciding to cancel completely, our team can help you with these flexible alternatives.
Speak to an ExpertReschedule Service
Modify Requirements
Request New Estimate
Change Date/Time
Choose Another Pro
Refund Information
If advance payment has been collected, eligible refunds will be processed according to our standard payment and refund policy.
If no payment has been made, completing the cancellation will simply close the enquiry with no charges applied.
Refund timelines typically take 5-7 business days to reflect in your account, depending on your bank or payment method.
Our Commitment to You
Transparent Communication
Fair Cancellation Review
Quick Response
Customer First Approach
Need help with a cancellation?
Our Customer Support team is always available to help you process your request or find a better solution.