Privacy Policy
Your privacy matters to us.
Home Care is committed to protecting your personal information and maintaining complete transparency regarding how your data is collected, used, stored, and protected.
1 Introduction
Home Care respects your privacy and is committed to protecting your personal information.
By using our website or submitting a service enquiry, you agree to the collection and use of your information as described in this Privacy Policy.
We collect only the information necessary to provide professional home services, improve customer experience, and fulfill legal obligations.
2 Information We Collect
- Full Name
- Mobile Number
- Email Address
- City & Service Address
- Requested Service
- Preferred Date & Time
- Booking Status
- Customer Support Conversations
- WhatsApp & Emails
- Service Feedback
- Browser & Device Type
- IP Address
- Cookies & Sessions
3 How We Use Your Information
4 Location Information
Important Notice
Home Care does not continuously track customer locations.
Location information is used only for providing the requested service and navigating the assigned professional to your exact address.
- Service Address validation
- Google Maps Location pins for accurate routing
- Navigation Assistance for technicians
5 OTP Verification
We use One-Time Passwords (OTP) to ensure your account security. OTP may be used for:
6 Payment Information
Payments are processed through secure third-party payment gateways. Home Care never stores:
7 WhatsApp, SMS & Email
To keep you informed, customers may receive automated transactional notifications regarding:
10 Data Security
11 Your Rights
As a customer, you maintain full control over your personal data. You may:
12 Data Retention
Booking records are retained only as long as necessary for business operations, legal compliance, accounting, customer support, and dispute resolution.
Expired information is securely deleted or anonymized where appropriate to prevent identification.
13 Third-Party Services
14 Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our legal obligations or operational practices. Customers should review this page occasionally.
The "Last Updated" date at the top of this page will always reflect the latest revision.
15 Contact Us
Questions regarding this Policy?
Contact our dedicated Privacy Team.
- +91 91114 66642
- homecarre2405@gmail.com
- Krishna Talkies Road, Risali, Bhilai, Durg