Refund Policy
Our goal is to provide fair, transparent and customer-friendly refund practices while maintaining high-quality professional home services.
1Overview
Home Care believes in transparent business practices. Our refund policy explains when customers may be eligible for refunds and how refund requests are handled.
2Current Payment Model
Important Note
Currently, Home Care primarily operates on an enquiry-based model.
Customers receive an official estimate before any service begins.
In most cases, payment is collected only after successful completion of the approved service.
Therefore, refunds are generally not applicable unless payment has already been received prior to or independent of service completion.
3Eligible Refund Cases
Possible refund situations include:
4Non-Refundable Cases
Refunds may not be available when:
5Duplicate Payments
6Failed Transactions
If payment is deducted from your account but confirmation is not received on our platform, customers should immediately contact Home Care support.
The transaction will be thoroughly verified with our payment gateway before any refund or manual adjustment is initiated.
7Refund Processing Time
Estimated processing time: 5–7 Business Days
Depending on your bank or payment provider.
8Refund Method
Refunds will generally be processed through the same payment method originally used by the customer whenever technically possible.
9Need Help?
Questions regarding refunds?
Our customer support team is happy to help resolve any payment or refund related issues.
Phone
+91 91114 66642
homecarre2405@gmail.com
Office Address
Risali, Bhilai, Durg, Chhattisgarh
Support Hours
Mon-Sun, 9 AM - 8 PM